This time, I brought my family to Shanghai for a trip and specifically booked a two bedroom apartment in Riverview Hotel on the Bund Shanghai. I was only interested in its proximity to the Bund and spacious interior, but I didn't expect that every detail of the service from check-in to check-out was more appropriate than expected, completely breaking my stereotype of apartment accommodations that prioritize facilities over services.
We arrived at the hotel after 2pm on the weekend and thought we would have to wait until we finished cleaning before checking in. However, the front desk staff had already tidied up the room in advance. Seeing us with the elderly and children, they directly upgraded us to a river view room in the higher area, saying that the higher floors have better views and clearer winds, making it more comfortable for the elderly and children to stay. The doorman took the luggage from our hands and delivered it all the way to the room. He also introduced the location of the emergency call bell in the room to the elderly person, saying that if they feel uncomfortable or need help, they can press the bell and the front desk will receive a message immediately.
Not long after checking in, the cleaning lady brought free welcome fruits and a children's grooming set. Seeing the child playing on the carpet in the living room, before we could speak, she took the initiative to bring a thick crawling mat and spread it on the ground, afraid that the child would catch a cold. In the evening, we planned to take the elderly and children to the Bund to see the night view. The front desk staff specifically pointed us to a pedestrian path with fewer people, saying that we didn't need to take the main road and take a detour. They also reminded us that the wind was strong by the river at night and handed us two free disposable windproof shawls, fearing that the elderly and children might catch a cold.
What surprised me the most were two small things: the child suddenly had a fever in the middle of the night, and we were so anxious that we called the front desk. In less than five minutes, the staff brought a thermometer and children's fever reducing medicine, and even helped us contact a nearby 24-hour pediatric clinic. They were afraid that we wouldn't be able to find our way, so they arranged for staff to take a taxi for us. We waited until we got on the bus before we could go back safely; The next day we were going to wash the clothes of our child that had been soaked in juice. As soon as someone was using the self-service laundry room, the front desk took our clothes directly to the staff laundry room. After washing, drying, and folding them neatly, they were sent back to the room without any wrinkles.
On the day of check-out, we had a lot of luggage. The front desk not only helped us deliver all the luggage to the car, but also specially prepared two bottles of warm mineral water for the elderly and children, saying that drinking cold water on the way could easily cause stomach problems. Knowing that we were going to visit Yu Garden at the next stop, I also printed a handwritten route for small crowds to visit in advance, avoiding crowded online red spots, and marked several time-honored snack bars that local people often go to.
On the edge of the Bund, where every inch of land is precious, many accommodations focus on the river view and decoration. However, Riverview Hotel on the Bund Shanghai has engraved the warmth of service into every detail, without rigid procedural reception, all from the perspective of the guest's thoughtful consideration. Next time we bring our family back to Shanghai, we will definitely choose this place again. The experience of being taken care of properly is more unforgettable than the simple river view.Show more